FAQs (Frequently Asked Questions)

Welcome to the fashluxy.com FAQ section! Here, we’ve answered some of the most common questions about our products, services, shipping, returns, and payments. If you have any other questions, feel free to contact our customer support team.

1. What products do you offer?

We offer a curated collection of stylish fashion accessories, watches, eyewear, shoes, and more. Our goal is to bring you the latest trends and high-quality pieces that elevate your personal style. Browse through our collection for the best in fashion.

2. How do I place an order?

Placing an order is simple:

  • Browse our product categories and select the items you wish to purchase.

  • Add them to your shopping cart.

  • Proceed to checkout where you will provide your shipping details and payment information.

  • After reviewing your order, confirm and place your order.

3. What payment methods do you accept?

We accept various secure payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express)

  • Debit Cards (Visa or MasterCard)

  • PayPal

  • UnionPay

  • WeChat Pay

  • Alipay

  • Escrow Transactions for bulk orders

For more details, please visit our Payment Information page.

4. Is it safe to shop on your website?

Yes, absolutely! We use the latest SSL encryption technology to protect your personal and financial data. Your information is always secure when you shop with us.

5. Can I change or cancel my order after I’ve placed it?

If you need to make any changes or cancel your order, please contact our customer support team within 24 hours. We will do our best to accommodate your request before the order is shipped. Once the order is dispatched, it can no longer be modified or canceled.

6. Do you offer free shipping?

We offer free shipping on orders above a certain amount (specific thresholds may apply based on your location). For orders below that amount, shipping costs will be calculated at checkout based on the delivery method selected.

7. How long will it take for my order to arrive?

Shipping times depend on your location and the shipping method you choose. Generally:

  • Domestic orders arrive in 3-7 business days.

  • International orders typically take 7-14 business days, depending on customs clearance and delivery location. You will receive tracking information once your order has been shipped.

8. Do you ship internationally?

Yes, we offer international shipping to most countries. Please check our Shipping Information page for a list of countries we ship to, or contact our customer support team if your location is not listed.

9. Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email or SMS. You can use this number to track your order in real-time and know exactly when it will arrive.

10. What should I do if I receive a damaged or incorrect item?

We are committed to customer satisfaction. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund. Please include a photo of the item and the packaging to help us resolve the issue quickly.

11. How can I return or exchange an item?

We accept returns and exchanges within 3 days of receipt. Items must be unused, in their original packaging, and in resellable condition. To return or exchange an item, please contact us and we’ll provide you with the necessary instructions. Please note that return shipping fees may apply unless the item was damaged or incorrect.

12. How do I use a discount code?

If you have a discount code, simply enter it at checkout in the designated field. The discount will be applied to your total order amount. Please note that codes cannot be applied after the order has been completed.

13. Do you offer gift cards?

Yes, we offer digital gift cards. You can purchase them directly from our website and send them to a recipient via email. Gift cards are available in various denominations.

14. How do I contact customer support?

Our customer support team is available to assist you with any inquiries or issues you may have. You can contact us via.

15. How can I stay updated on promotions and new products?

Sign up for our newsletter at the bottom of the page to receive updates on the latest product launches, exclusive promotions, and sales events. Follow us on social media for even more updates and special offers.

16. Is there a warranty on your products?

Yes, we offer a 30-days warranty on all products. If you experience any issues with your item, please contact us, and we will arrange a replacement or repair based on the product’s warranty terms.

17. Can I get a refund if I’m not satisfied with my purchase?

If you’re not satisfied with your purchase, please reach out to us within 30 days of receiving the item. We will work with you to resolve the issue, which may include a refund, exchange, or store credit depending on the situation.